Please reach us at order@eatbatter.com if you cannot find an answer to your question.
Your cookies are baked and shipped the SAME day so they are always super fresh; but it may not be the same day you order! Depending on how many orders we have, processing times can be between 3 and 5 business days. We are always looking to get more efficient, and if we are able to ship your cookies sooner, we totally will!
We use USPS to ship all orders, and most orders are delivered within 2 days after we ship them! Your order should reach you no later than 3 days after shipped. We are not responsible for lost mail, inaccurate delivery addresses, or spoilage if you are not home to receive your cookies in a timely manner.
Shipping costs are determined by the USPS calculator, and subject to your zip code. We do not control the cost of shipping.
At this time, we are able to cancel an order if it has not started being filled. Just reach out to us via phone or email, and we will refund you! However, if we have already started filling the order, we cannot accept a cancellation.
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